Delete your Emberfall account

Emberfall Online by Emberfall Online Studio

In the game (fastest)

1. Open Emberfall and sign in with the Google account you play with.
2. Tap Menu → Settings.
3. Scroll to Privacy & account and tap Delete account.
4. Type DELETE and tap Delete forever.

Without the game

Email emberfallonline.studio@gmail.com from the address of your Google account, with the subject "Delete my Emberfall account" and one of your hero names. We delete it within 30 days and reply when done.

Delete only some of your data

You can keep your account and delete just part of your data:

1. One hero: on the hero list, tap the ✕ on that hero and confirm. The hero and its cloud save are deleted; your other heroes stay.
2. Anything else (for example leaderboard rows or guild membership): email emberfallonline.studio@gmail.com from the address of your Google account with the subject "Delete some of my Emberfall data" and say what to delete. We do it within 30 days and reply when done.

What is deleted

All heroes and cloud saves, hero names, mail, leaderboard rows, guild membership, error reports and your sign-in link. Chat lines you already sent disappear as newer chat replaces them. Reports about rule-breaking may be kept up to 12 months for safety. Purchased cosmetics can't be restored after deletion.

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