Emberfall Online — Privacy Policy
Last updated: 15 November 2026 · Developer: Emberfall Online Studio · Contact: emberfallonline.studio@gmail.com
Emberfall Online ("the game") is made by Emberfall Online Studio. This page explains what the game collects, why, and how you can delete it. The game has no ads and does not sell or share your data for advertising.
What we collect
| Data | Why | Kept |
|---|---|---|
| Google account details from sign-in: your account ID, name and email address, kept by Firebase Authentication. They are never shown to other players (they only see your hero name). | To save your heroes to the cloud and restore them on a new phone. | Until you delete your account. |
| Game progress: heroes, hero names, levels, items, gold, guild, leaderboard scores. | To run the game and show leaderboards. | Until you delete your account. |
| Messages you send: world, party and guild chat, in-game mail. | Multiplayer chat. Messages are filtered for bad words. | Chat is kept briefly and replaced by newer messages; mail until claimed or deleted. |
| Reports you send about other players (and the recent chat lines they refer to). | To keep the game safe. | Up to 12 months. |
| Error reports (what went wrong in the game and the game version). | To fix bugs. | Until you delete your account. |
| Purchases (when the shop opens): which cosmetic you bought. Payment is handled by Google Play; we never see your card. | To give you the item. | As required by law. |
The game does not collect your location, contacts, photos, microphone or device identifiers for advertising.
Who processes it
Data is stored with Google Firebase (Authentication, Realtime Database, Cloud Firestore, Hosting), run by Google LLC. Google acts as our processor. Other players can see your hero name, look, level, guild and what you post in chat. Hero profiles and leaderboards (hero name, class, level, look, guild, equipment and game stats, never your Google account or email) are also shown publicly on playemberfallonline.com and update every few hours; deleting your account removes them at the next update.
Children
The game is meant for players aged 13 and over. If you believe a child under 13 has given us data, contact us and we will delete it.
Your rights
You can see, correct or delete your data. In the game: Menu → Settings → Privacy & account → Delete account. This removes your heroes, cloud saves, mail, names, leaderboard rows, guild membership and sign-in link. You can also ask by email — see how to delete your account. If you live in the EU you can also complain to your data protection authority.
Security
Data is sent over encrypted connections. Database rules only let a player change their own data.
Changes
If this policy changes we will update this page and the date above.
Contact
Emberfall Online Studio — emberfallonline.studio@gmail.com
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